BOOKING MANAGEMENT
The chat service “DO YOU NEED HELP?” is available 24 hours/24, 7 days/7 on the homepage of our website www.neosair.com
CHANGE DATE / NAME / DESTINATION
In your private Area - section MY RESERVATION - if the fare purchased allows it, you can change the reservation’s date, destination / route, name up to 48 hours before the flight. The service may be subject to a fee depending on the fare rules indicated on your e-ticket.
SPECIAL SERVICES / ASSISTANCE
In your private Area - section MY RESERVATION - with reference to each existing reservation, up to 4 days before the flight you can add, where available, additional services previously not required: pets transportation, transportation of special luggage / sports equipment, special meals, requests for special boarding assistance.
REQUESTS OF E-TICKETS DELIVERY / PROBLEMS relating to the online payment procedure / SENDING COPY OF A BANK TRANSFER
Please send an email to tickets@neosair.it, specifying the reservation code (PNR) in the subject.
SCHEDULE CHANGES / DEPARTURE TIME CONFIRMATION / FLIGHT CANCELLATION
We invite you to review the flight schedules and any changes at least 48 hours before departure through the section of the website MY RESERVATION . You just have to insert the reservation code (PNR) and the surname of the passenger to view the reservation summary.
REQUEST OF BOOKING CANCELLATION for one of the following reasons:
- medical issues or other causes which prevent the passenger from travelling
- schedule changes or route changes communicated by the carrier
- voluntary cancellation in application of fare rules
In case you need to cancel your reservation, we invite you to log into your Customer Service area and to enter a ticket for Neos Customercare through the online form available at this link www.neosair.com/en/information/customer-service
CLAIMS AFTER THE FLIGHT
For the Customercare and/or Lost & Found service (loss / damage of your baggage) it is necessary to open a complaint by logging into your Customer Service area and entering a claim ticket through the online form available at the following link www.neosair.com/en/information/customer-service entering a valid claim ticket into your private Customercare area, you will also be able to monitor the status of your complaint.
NEOS VOUCHER: information for the use