TRAVEL AGENCY INFORMATION

Welcome to the Neos travel agency area! You can use this Business-to-Business section to independently manage sales of our connections, thus joining of our sales network.
With Neos you are always headed in the right direction! Uncover all the possibilities and do not delay, sign up and start collaborating with us.

ACTIVATION OF ACCESS CODES
Neos provides Travel Agencies with the option to activate a dedicated code to gain quick and easy access to the booking system. By activating the "Neos" code, you will be able book flights on any of our network of routes and benefit from a special reserved commission. To request registration, simply fill out the online form available in the Agency Area, under the Agency Registration section. A collaboration contract will then be sent to you, which must be signed and returned to the email address tickets@neosair.it. Within the same document, we invite you to consult the terms and conditions governing the commercial relationship between Neos and travel agencies. Upon activation, you will receive a confirmation email containing your access codes. The activation process will be considered final once we have received the duly signed agreement. If this requirement is not met, the code will be suspended.

BOOKINGS AND CHANGES
To book our flights on www.neosair.com, enter your access code in the user area and select the desired option from the menu.

CHANGING BOOKINGS
If permitted by the ticket class purchased, you may amend confirmed bookings. You may change the date, the route and the name of the passenger. Nevertheless, all changes are subject to availability and the payment of any applicable fees per individual passenger, as well as the difference in price between the original fare and the fare available at the time of the change. In general, when purchasing a flight, you can view the terms and conditions of the ticket class by clicking on the "i" symbol next to the fare in the flight selection. Furthermore, you should bear in mind that not all ticket classes allow variations. This depends on the fare purchased and the rules applied to the ticket class. Thus, it is highly recommended that you read the terms and conditions of the individual ticket class prior to purchase. All the above changes to bookings can be made up to and no later than 48 hours before the scheduled departure time of the flight. Please also note that if the price of the available ticket is lower than the original price, you will not be entitled to a refund for the remaining part.

PAYMENTS & COMMISSIONS
Payments can be made by credit card or bank transfer within 24 hours of the start of the sale. If paying by bank transfer, proof of the payment must be sent by the specified due date to tickets@neosair.it. Failure to send the proof of payment will result in the automatic cancellation of the sale.The system will propose payment for the entire reservation gross of taxes.

COMMISSIONS
Each sale entered by a travel agency on www.neosair.com will entitle the agency to receive a commission, as set out in the agreement in place. Commissions will be paid upon issuance of an invoice to: NEOS SPA - VIA DELLA CHIESA,68 - 21019 SOMMA LOMBARDO (VA) - ITALY - VAT NO. 08254440012.

The invoice issued by the travel agency:

• must be issued on a monthly basis and include the details of the PNRs with the corresponding earned commissions;

• should preferably be sent by the end of the month following the competence month;

• Neos will arrange payment within 30 days of receipt of the invoice

The invoice can be transmitted as follows:

• entities with Italian VAT number should submit invoices through the Italian invoice exchange platform (Sistema di Interscambio — SDI) using the code X2PH38J
  
• foreign entities should submit invoices to the email address utenti_accounting@neosair.it

Should you require any further administrative clarifications, please use the email address utenti_contabilita@neosair.it.

TRAVELFUSION
Neos has a long-standing partnership with Travelfusion, a leader in Direct Connect travel distribution systems and the world's largest provider of travel technology and content and search solutions. In collaboration with Travelfusion and with the use of Travelfusion technologies, we are able to provide developers the opportunity to integrate directly with our content using a Direct Connect XML API.
Click here to register Travelfusion

BOOKING POLICY
To ensure efficient and transparent reservation management, we are pleased to provide you with Neos' official Booking Policy and ADM Policy documents.

These documents outline the operational guidelines and procedures regarding:
• correct practices for creating, managing, and canceling bookings in the GDS;
• the expected conduct of our travel agency partners;
• the circumstances under which an Agency Debit Memo (ADM) may be issued, along with related criteria and timelines.

We kindly ask you to review these policies carefully and refer to them regularly in your daily operations, in order to prevent potential errors, disputes, or charges.
Please note that the policies may be updated periodically. We recommend always consulting the most recent version available on this page.

Attached documents:

We inform you that Neos has suspended flight operations to and from Palermo (PMO) and Milan (MXP) to New York (JFK), effective from 15 September 2026 inclusive. We kindly ask for your cooperation in assisting the affected passengers, following the procedure outlined below:

1.POLICY WAIVER

2. Bookings Issued via GDS
2.1 Applicable Procedures

To ensure assistance to the affected passengers, travel agents may proceed with one of the following solutions:
A. Refund of Neos Segments
Travel agents may proceed with the involuntary refund of Neos flight segments
directly via GDS. This procedure applies to all PNRs affected by the cancellation.
ENDO: JFKCANXSEPOCT26
B. New Flight Arrangements
To assist impacted passengers, travel agents can proceed with the following
rebooking and protection options:
b.1) Alternative Neos Routes (Fare Difference Waived)
Travel agents may rebook passengers, with no fare difference charged, in the same cabin originally purchased, on the following Neos flights, which will operate until 13th September 2026:
JFK–MXP // MXP–JFK
JFK–PMO // PMO–JFK
This option applies exclusively to flights operated by Neos. ENDO:
JFKCANXSEPOCT26
b.2) Rebooking with other carriers
If the passenger needs to reach their final destination on the original dates, the
travel agency must not proceed independently with a purchase via GDS channels or the e-commerce platforms of other airlines, but should instead contact the Neos
email address customercare@neosair.it, which will provide instructions on how to
receive the new tickets.

3. For Bookings Issued via Website
Neos Customer Care will contact you directly by email to arrange rebooking with other carriers.

4. Additional Information
For any other case of involuntary change the provisions of the standard booking policy shall apply, as set outlined in paragraph 2.11.1 of the section entitled Involuntary Changes/Cancellation.
Link: https://www.neosair.com/us/en/travel-agencies - Section “Booking Policy”.

We thank you for your continued cooperation and support.