Neos Protection | Neos Air

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Neos, a different way to fly.

Behind such a simple message is a world of people dedicated to ensuring you can depart and return home. Always.

With Neos, you set off from Italy's main airports to over 70 destinations worldwide, enjoying the peace of mind of all-inclusive on-board services, transparent pricing with no surprises and, above all, hospitality that truly makes a difference.

Between leaving and feeling truly at peace, there's a whole world

Guaranteed Return

With Neos Fuel Protection, your return home is always guaranteed, even in the event of force majeure

Locked-in Fuel

Price Once your booking is confirmed, the price remains unchanged, even in the event of fuel price increases

Baggage Included

An 8 kg carry-on bag is always included on all our flights, regardless of the chosen destination

The pleasure of worry-free travel

We know that clarity is essential when planning a trip. With Neos, the price is always locked and final, but we don't stop there: our priority is to guarantee that, no matter what happens, your return home is always a certainty.

Here is how we protect you:

Price lock: once your booking is confirmed, you are insured against fluctuations in costs related to aviation fuel. The price is locked and will not undergo any changes.
Neos Protection: should your flight be cancelled due to force majeure resulting from unpredictable events, you can always choose between:
- an alternative flight
- obtaining an immediate and full refund of the ticket
- obtaining a Neos voucher that you can use freely – with no destination restrictions – for new Neos bookings within 24 months.
Neos Fuel Protection: with us, once you have departed, your return trip home is always guaranteed. If you have a round-trip booking, even in the exceptional circumstance of a fuel shortage, Neos still ensures you a return flight at no additional cost.

Discover the charm of the Red Sea

Departure from

The eternal spring of the Canary Islands

Departure from

Discover the radiant essence of the Balearics

Departure from

Dive into the Caribbean's turquoise dream

Departure from

Most requested questions

Once I have booked a flight, will there be any additional fuel-related costs?

No, once the ticket has been purchased, you will not be asked for any additional fuel-related costs.

What happens if I want to cancel my flight?

To cancel one or more flights included in a booking, you must open a ticket via our website in the Travel Information – Customer Service section.

And what if Neos cancels a flight?

If your flight is cancelled due to currently unforeseeable reasons, you will receive a notification at the email address provided during booking. The communication will outline the procedure to follow to obtain a full refund for the cancelled flight or an alternative flight. The same options are available by accessing the MY BOOKING section of our website; the proposal will be visible at the bottom of the page.

What happens if the flights have a layover in the Middle East?

Our flights are primarily direct and, at the moment, none of our flights include layovers at airports considered to be at risk.

What happens if my return flight is cancelled?

If you have a round-trip booking and the return flight is cancelled due to unforeseeable circumstances at the time of booking, Neos guarantees you a return flight in any case at no additional cost.

What is Neos Protection?

If your flight is cancelled due to force majeure, you can always choose between an alternative flight, a full refund, or a travel voucher.

What does the Neos Fuel Protection consist of?

If you have a round-trip booking and the return flight is cancelled due to fuel issues, Neos ensures you a return flight in any case at no additional cost.

What if I booked with Alpitour?

We invite you to consult the documents received during the booking phase, in which you will find the reference contacts and the answers to all your questions.