Accessibility statement — Neos S.p.A.

Accessibility statement

For Neos S.p.A. (hereinafter "Neos S.p.A." or "we"), ensuring that its services are digitally accessible to people with disabilities is of the utmost importance. We are continually committed to offering an inclusive and accessible online experience to all users. Our aim is to make our services easy to find, access, use and understand for everyone.

Scope of this information

This Accessibility Information applies to the website www.neosair.com, as operated by Neos S.p.A. (identified by name and address in the legal notice), and describes the accessibility standards and legal frameworks that Neos S.p.A. has taken into account in designing and maintaining the website.

Within the European Union, this includes the requirements set out in Directive (EU) 2019/882 (European Accessibility Act) and the laws transposing it in the Member States where Neos S.p.A.'s business units are established. For the benefit of users and clients located outside the European Union, this information also takes into account other internationally recognised accessibility standards and frameworks, including, among others, the U.S. Americans with Disabilities Act (ADA) and the Accessibility for Ontarians with Disabilities Act (AODA), without this reference implying an acknowledgement of the direct legal applicability of such regimes to Neos S.p.A..

This information will be reviewed and updated as necessary in accordance with the applicable legal provisions and technical standards.

Description of the applicable requirements

This website has been designed with reference to internationally recognised digital accessibility standards. Within the European Union, Neos S.p.A. refers to the accessibility requirements set out in Directive (EU) 2019/882 (European Accessibility Act) and its national transposition measures in the jurisdictions where the Group's business units are established, as technically specified by EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. For jurisdictions outside the European Union, Neos S.p.A. voluntarily aligns its practices with other internationally recognised accessibility standards and frameworks, including, among others, the U.S. Americans with Disabilities Act (ADA) and the Accessibility for Ontarians with Disabilities Act (AODA), without this reference implying an acknowledgement of the direct legal applicability of such regimes to Neos S.p.A..

General description of the service

The website www.neosair.com is operated by Neos S.p.A. and offers the following service: Airline ticket booking platform.

These services fall within the scope of the EAA.

Descriptions and explanations needed to understand how the service is carried out

Users can select flights, choose the fare and related services, and purchase their flight ticket directly on the platform.

Description of how the service meets the relevant accessibility requirements

As part of an established procedure aimed at ensuring ongoing compliance with accessibility requirements, we implement the harmonised European standard EN 301 549 and the referenced WCAG.

The services must therefore be:

  • perceivable (that is, the information and elements of the services must be presented to users in a way that they can perceive);
  • operable (that is, users must be able to make use of the elements of the services and of navigation);
  • understandable (that is, the information and use of the services must be understandable); and
  • robust (that is, the content must be robust enough to be interpreted reliably by a variety of technical tools, including assistive technologies).

Compliance status: partially compliant.

Non-accessible content: the following WCAG success criteria are not yet fully met — 1.1.1 Non-text Content (Some images, icons, or other non-text content do not have a text description); 1.3.1 Info and Relationships (In some cases, the structure or meaning of content is shown only visually and is not coded so assistive tools can read it); 1.3.2 Meaningful Sequence (In some cases, meaning is shown only visually and is not part of the page structure); 1.3.5 Identify Input Purpose (Some input fields do not tell assistive tools what data they collect, or this is set up wrong); 1.4.1 Use of Color (In some cases, color alone is used to give meaning or show a difference); 1.4.3 Contrast (Minimum) (Text and images of text do not always have enough contrast, except for items like logos); 1.4.4 Resize text (Some text cannot be made twice as big without losing content or features (captions and text images excluded)); 1.4.10 Reflow (Content that does not need a 2D layout does not reflow when the screen is resized); 1.4.11 Non-text Contrast (Some important components do not have a contrast ratio of at least 3:1 with nearby items); 1.4.12 Text Spacing (Changing line, paragraph, letter, or word spacing makes some content disappear); 2.1.1 Keyboard (Some features cannot be used with a keyboard); 2.2.2 Pause, Stop, Hide (There is no way to pause, stop, or hide moving, blinking, scrolling, or auto-updating content that runs over 5 seconds next to other content); 2.4.1 Bypass Blocks (There is no way to skip blocks of content that repeat on many screens); 2.4.2 Page Titled (Some screens have no title that explains their topic or purpose); 2.4.3 Focus Order (When users tab through content, the focus order does not match the meaning or how things work); 2.4.4 Link Purpose (In Context) (The purpose of some links or controls is not clear from their text or context); 2.4.6 Headings and Labels (Some headings or labels do not clearly describe the content or function); 2.4.7 Focus Visible (Some interactive elements have no visible focus indicator when using the keyboard); 2.5.3 Label in Name (For some components, the name read by assistive tools does not match the visible label); 3.3.1 Error Identification (When an error is detected, the wrong field is not shown or the error is not described in text); 3.3.2 Labels or Instructions (There are no labels or instructions when the user must enter data); 3.3.3 Error Suggestion (When an error is found and a fix is known, the fix is not shown (unless it would break security or purpose)); 4.1.2 Name, Role, Value (Some components do not pass their name, role, state, or value to assistive tools, or do not notify them of changes); 4.1.3 Status Messages (Some status messages cannot be read by assistive tools without changing focus). In some cases we embed third-party content (forms, videos, etc.). We test this content, but updates made to it by third parties, outside our control, may render it not fully compliant. If you encounter any issue, please reach out through our contact page.

The WCAG provide guidance on how to design services that are perceivable, operable, understandable and robust for people with disabilities. There are currently three conformance levels. In line with European standards, we implement conformance levels 2.2 A and AA.

Description of how the company oversees accessibility requirements and improves accessibility over time

In order to achieve the best possible control over the level of accessibility of our website, we regularly take the following measures, among others:

  • Constant monitoring: accessibility is continuously monitored through the Accessiway platform and integrated throughout our software development cycle — from initial design and planning to testing and implementation — following an accessibility-by-design approach wherever possible.
  • Audits: we conduct regular accessibility audits, automated and manual, to systematically review our digital services in order to verify compliance with the WCAG requirements at levels 2.2 A and AA and with EN 301 549.

We work continually to improve the way we provide our services in compliance with all legal requirements. We offer contact options for reporting accessibility issues and improvement suggestions.

Our website has been comprehensively reviewed by Accessiway certified accessibility experts in accordance with the applicable accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 5 November 2026.

The statement was last reviewed on 9 November 2026.

Disclaimer

We accept no responsibility for linked third-party services over which we have no control or for which we are not responsible. The provider in question bears sole responsibility for ensuring that such content is correct, complete, up to date and accessible. By using these links, you acknowledge that we are not responsible for any resulting damage or legal consequences.

Contact information

We welcome and appreciate your feedback on the accessibility of the website www.neosair.com. Your feedback is important and helps us improve our services. If you encounter accessibility problems, wish to report an issue regarding compliance with the applicable requirements, or have suggestions to help us improve, please do not hesitate to contact us through the following channels:

We will respond to all issues and requests within the time limits provided by law.

Competent market surveillance authority

If you identify an accessibility defect preventing you from accessing content or a feature of the site and, after notifying us, you do not receive a satisfactory response, you are entitled to submit your complaint to the competent market surveillance authority or other competent national body responsible for enforcing digital accessibility requirements in your country. The list of the competent national authorities is available here: https://www.accessiway.com/authority.