United States

Direct flights to the United States and travel times with Neos: what changes when you dont break up the journey

On intercontinental routes, the most concrete difference often comes down to just one thing: fewer steps, fewer waits, fewer variables. A direct flight to the United States with Neos helps protect the most delicate part of the trip — the arrival — when time zones and security checks can already feel demanding.

For the Milan Malpensa–New York JFK route, a direct flight generally lasts 8–9 hours, but actual times depend on routing, winds, and air traffic. The idea, in any case, is being able to rely on a single uninterrupted leg. And while the hours pass,
the onboard experience plays its part: personal entertainment and - on flights operated with Boeing 787s - the opportunity to use Wi-Fi. If you're looking for more comfort, Premium Class on intercontinental flights offers a dedicated cabin, more space, ergonomic seating, and an amenities kit; upgrades, when available, can be requested at dedicated check‑in counters or on board.

What not to miss in the United States

In the United States, every stop changes the scene. New York is a natural beginning: iconic skylines and neighbourhoods, from Midtown to Brooklyn, with pauses that move at the right pace between Central Park and the High Line. To rediscover the scale of open spaces, a national park like Yosemite or the Grand Canyon shifts everything to a different register: rock, light, silence. And for the “cinema” part, California's Pacific Coast Highway — all cliffs and open horizons — is a road remembered more for the feelings than for the stops.

Deals, included services and practical details: check‑in, baggage, Premium Class with Neos

To properly plan a trip to the United States, it's worth keeping two layers together: the “inspirational” side (itinerary and stops) and the operational side (documents, timing, baggage). With a Neos flight to the United States, the logic is to reduce what needs to be “added” along the way: onboard services such as meals and drinks are included in the ticket.

In many cases, online check‑in is available for free between 48 hours and 3 hours before departure (with exceptions on some routes/specific requirements), and carry‑on baggage is included, so the essentials always stay with you.

And if you're looking for even more comfort, by choosing Premium Class you can enjoy: a wider and more reclining seat, adjustable headrest and footrest; dedicated airport services (check‑in counter, Fast Track and lounge); increased checked baggage allowance; Italian‑inspired gourmet catering; and free Wi‑Fi when the service is active.

When the route and dates are set, the final step is the one that really matters: securing the best Neos deal and choosing the flight experience that best fits your way of travelling. And then yes: the journey can go back to being a dream — but with everything you need already in the right place.

FAQ

For Italian citizens, a passport with at least 6 months of remaining validity is required. In addition, you must complete the ESTA at the following link https://esta.cbp.dhs.gov/ (also available in Italian), and it is highly recommended to have a medical insurance policy purchased in Italy before departure.

The direct Neos flight to New York lasts about 9 hours.

The main airports are Milan Malpensa, Palermo, and Lamezia Terme.

Arrival in the United States involves document checks (passport and ESTA), questions about the purpose of your stay, and baggage inspections.

New York offers different opportunities in every season, so you can enjoy stunning Central Park in the autumn, the wonderful holiday atmosphere in winter, or the mild spring for a tailor-made tour. The West Coast — between parks and ocean — sees its best period in the summer.

JFK Airport is located in the Jamaica district of Queens, about 35 km from Manhattan.

You need to have US dollars or, alternatively, pay by credit card, which is accepted even for very small amounts.

It usually takes about an hour to get there, but it depends heavily on the transport you choose. The best advice is to take the JFK AirTrain and then the subway. If it's your first time landing in New York and the timing isn't convenient for public transport, there are many other options, including taxis (yellow cabs).

Shuttle Volatour JFK - Manhattan

WHEN:
Mondays, Thursdays and Sundays at 5 pm or after 2 hours from Neos Flight 787 landing time at JFK

DEPARTURE POINT:
Terminal 1- Jfk

ARRIVAL POINT:
Hotel Riu Plaza Manhattan, 47th street between 6th & 7th Avenue

DESCRIPTION:
After customs and luggage pick up, for inbound international transfers, clients will wait for our Volatour driver directly at the Arrival area, next to the escalators located on the right. The driver will carry a Neos sign and a list with customers' names. We ask all clients to wait for the driver right on this spot and rely only on Volatour agents. In case passengers need to contact Volatour, they can use these numbers: + 1 212 557 1654 or toll-free number + 877 865 2868. (Not free from international phones). If clients cannot contact Volatour by phone from the airport at their arrival, we suggest they ask the GROUND TRANSPORTATION to make a courtesy call. Volatour lines are on duty all days from 4 am to 11 pm. (Saturdays only up to 10 pm).

Shuttle Volatour Manhattan - JFK

WHEN:
Mondays, Thursdays and Sundays at 1 pm

DEPARTURE POINT:
In front of hotel Riu Plaza Manhattan, 47 street fra 6th e 7th avenue.

ARRIVAL POINT:
Jfk, Terminal one- Departures

DESCRIPTION:
Passengers must be ready in front of the hotel, with their luggage ready to go, at 1 pm, and look for the Volatour driver who will carry a NEOS sign. We ask all clients to rely only on Volatour agents. In case passengers need to contact Volatour, they can use these numbers: + 1 212 557 1654 or toll-free number + 877 865 2868. (Not free from international phones). If clients are unable to contact Volatou, we suggest they ask the Hotel staff to make a courtesy call. Volatour lines are on duty all days from 4 am to 11 pm. (Saturdays only up to 10 pm). We kindly ask all clients to show up on time since no transfer will be provided in case of delay.

FOR INBOUND SHUTTLE:
Volatour shuttle will leave 2 hours after Neos flight landing time. No transfer beyond this time will be guaranteed.

FOR OUTBOUND SHUTTLE:
Volatour shuttle will leave at 1 pm from Riu Plaza Manhattan. Clients showing up after 1 pm will be considered noshow and will have to reach airport at their own expenses. The shuttle will leave passengers directly at the door of Terminal 1- JFK.

To organise your stay in New York with transfers, tours and ticket booking, please write to neosexperiencenyc@volatour.com. Please note that this address is exclusively for ground concierge services and does not handle requests for assistance or changes relating to flights.