Economy is ideal for travelers seeking a practical and affordable journey. With fare options Promo, Relax, and Freedom, you can select the level of flexibility that suits you: from the most economical non-refundable option to fully flexible fares with worry-free changes and refunds. All fare types include online check-in, hand luggage, and standard in-flight services.

 

FEATURE	PROMO	RELAX	FREEDOM
Refund	Non-refundable	Non-refundable (Some destinations provide for a refund subject to a penalty.)	100% refundable The percentage varies depending on the destination, with or without a penalty.
Booking change	Not permitted For some destinations, it is permitted with a penalty: • Change of date or route: €150 per person/per segment + fare difference adjustment	Free of charge: • Change of date and route permitted + fare difference adjustment (For some destinations, a penalty applies)	Free of charge change of date or route: + fare difference adjustment
Name change	Not allowed	Not allowed	Not allowed
Web Check-in	Available on standard flights. Not available for the following: • Flights to/from Hamburg, Amman, Bamako, Dubai, Pointe-à-Pitre, Prague, Turin, Rimini • Milan Malpensa – Cairo route • Flights to/from Dakar (Senegal) • Return flights to Italy from Tunisia with an international stopover • Flights departing from an international airport • Bookings with Unaccompanied Minors (UM) • Bookings with PRM assistance	Available on standard flights. Not available for the following: • Flights to/from Hamburg, Amman, Bamako, Dubai, Pointe-à-Pitre, Prague, Turin, Rimini • Milan Malpensa – Cairo route • Flights to/from Dakar (Senegal) • Return flights to Italy from Tunisia with an international stopover • Flights departing from an international airport • Bookings with Unaccompanied Minors (UM) • Bookings with PRM assistance	Available on standard flights. Not available for the following: • Flights to/from Hamburg, Amman, Bamako, Dubai, Pointe-à-Pitre, Prague, Turin, Rimini • Milan Malpensa – Cairo route • Flights to/from Dakar (Senegal) • Return flights to Italy from Tunisia with an international stopover • Flights departing from an international airport • Bookings with Unaccompanied Minors (UM) • Bookings with PRM assistance
Hand luggage	2 items: 1 bag ≤ 8 kg (max 55x40x20 cm) 1 small item (max 40x30x20 cm)	Same	Same
Checked luggage	Not included Included for specific destinations (i.e. Maldives, Africa, and Oman)	1 checked bag of 15 kg, 23 kg, or 30 kg, depending on the destination	1 checked bag of 15 kg for short-/medium-haul flights, or 1–2 checked bags of 23 kg or 30 kg, depending on the destination
Catering	Standard	Standard	Standard
Entertainment	Included	Included	Included

 

Please check the applicable fare conditions at the time of booking, as they may be subject to change due to commercial updates.

 

For those who want a superior travel experience, Premium Class offers exclusive comfort and dedicated services. The ideal solution for those who want to turn their journey into a pleasant and relaxing experience, from departure to arrival.

For flights operated with Boeing 787 aircraft: 
With Premium Relax and Premium Freedom fares, you will have access to reclining seats with footrests, Premium seats included, dedicated catering with a choice of meals, a welcome drink and a courtesy kit. You will also enjoy additional exclusive benefits such as fast track, priority boarding, access to VIP lounges (if available at the airport) and Wi-Fi on board. 

For flights operated by Boeing 737 aircraft: 
On Neos flights to Cairo, Luxor (only when connecting with Cairo), Almaty, Atyrau, Dakar and Banjul, Neos' Boeing 737-800 and Boeing 737-8 MAX aircraft have two classes, Premium Economy Class and Economy Class.
In addition to the curtain divider between seats and the free middle seat, the Premium Economy service includes a differentiated meal, priority check-in, fast track service and access to the VIP Lounge (if available at the airport).

 

FEATURE	PREMIUM RELAX	PREMIUM FREEDOM
Refund	Not permitted For some destinations, it is permitted with a penalty:	For some destinations, it is permitted with a penalty
Booking change	Free of charge: • Change of date and route permitted + fare difference adjustment (For some destinations, a penalty applies)	Free of charge change of date or route: + fare difference adjustment
Name change	Not allowed	Not allowed
Web Check-in	Available on standard flights. Not available for the following: • Flights to/from Hamburg, Amman, Bamako, Dubai, Pointe-à-Pitre, Prague, Turin, Rimini • Milan Malpensa – Cairo route • Flights to/from Dakar (Senegal) • Return flights to Italy from Tunisia with an international stopover • Flights departing from an international airport • Bookings with Unaccompanied Minors (UM) • Bookings with PRM  assistance	Available on standard flights. Not available for the following: • Flights to/from Hamburg, Amman, Bamako, Dubai, Pointe-à-Pitre, Prague, Turin, Rimini • Milan Malpensa – Cairo route • Flights to/from Dakar (Senegal) • Return flights to Italy from Tunisia with an international stopover • Flights departing from an international airport • Bookings with Unaccompanied Minors (UM) • Bookings with PRM assistance
Luggage delivery	Reserved*	Reserved*
Fast Track	Included*	Included*
Priority boarding	Included*	Included*
VIP Lounge	Included*	Included*
Seat	Reclining w/ footrest (only on Boeing 787-9)	Reclining w/ footrest (only on Boeing 787-9)
Seat selection	Included	Included
Hand Luggage	2 items: 1 bag ≤ 8 kg (max cm 55x40x20) 1 small item (max cm 40x30x20)	Same
Checked luggage	1–2 checked bags of 23 kg or 30 kg, depending on the destination	2 checked bags of 23 kg or 30 kg, depending on the destination
Catering	Meal choice + snack	Meal choice + snack
Welcome Drink	Included	Included
Comfort kit	Included	Included
Entertainment	Personal screen (only on Boeing 787-9)	Personal screen (only on Boeing 787-9)
Wi-Fi	Included (only on Boeing 787-9)	Included (only on Boeing 787-9)

* Subject to airport availability

Please check the applicable fare conditions at the time of booking, as they may be subject to change due to commercial updates.