Cancun

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How to get around

All direct flights to Cancun will land at the international airport, 16 kilometres from the city. Getting to Cancun from the airport is quite easy, thanks to the variety of solutions available. These include taxis and private shuttles provided by the resorts. In any case, the best option is the convenient and cheap ADO company buses (direct buses leave every 30 minutes and tickets only cost 3.40 euros).

Places of interest

Best beaches

Typical bars and restaurants

Cancun is a vibrant city that is full of life. The best restaurants include are the Bulldog Cafè, on Boulevard Kukulcan, also known as "the house of rock", Dady Rock, also on Boulevard Kukulcan, Dady'O, located in front of the Forum Mall, Glazz, in the Hotelera area, Karamba, right in the centre, and the many bars and pubs located in the Plaza de Toros.

CLAIMS AND CLARIFICATIONS

In accordance with article 76- bis of the Mexican Federal Consumer Law, concerning relations between suppliers and consumers in transactions made through the use of electronic, optical or any other technology, you can find hereafter Neos physical address, telephone numbers and instructions to present claims or request clarifications.

Office:
BLVD LUIS DONALDO COLOSIO
Centralia Cancún Aeropuerto Business Park & Plaza
LOCAL N.206

Email:
customercare@neosair.it

Phone:
+52 998 84160317

HOW TO OPEN A CLAIM

Please, click HERE.
After submitting your complaint, the system will open the case number.
Neos shall answer all passengers’ complaints within 30 days after the submission.

NEOS COMPENSATION POLICY – MEXICO FLIGHTS