If you are a passenger with disabilities or with reduced mobility, you can request your assistance when booking your flight or at a later stage by accessing the "MY BOOKING" section,
no later than 48 hours before your flight's departure.
The aim of the prior request for assistance made to the airline you plan to travel with, is to allow the airline to verify the type of passenger requiring transport (to ensure her/his safety) and to monitor the availability of the on-board seats dedicated to passengers with disabilities or reduced mobility, which, in compliance with EU regulations, cannot exceed a set number depending on the aircraft type and configuration.
You can also contact our Neos Support Chat Box 24 hours/24, 7 days/7 for further details on your specific flight.
Please note that if your flight is operated by a third-party aircraft, some assistance services (e.g., wheelchairs on board) may not be available or may be different.
