With its modern fleet of Boeing 737-800, Boeing 737-8 and Boeing 787-9 Dreamliners and approximately 2 million passengers carried each year, Neos is one of the leading airlines for connections to the most renowned leisure destinations around the world.
Our operational efficacy, focus on customers, excellent on-board product and top-notch service with utmost courtesy and trustworthiness set us apart.
We are highly dedicated to providing the best possible care for our passengers and meeting their expectations. The growing number of passengers and destinations served by Neos provides a continual stimulus to maintain and better customer service. In addition to ensuring safety on our flights, we are committed to enhancing the quality-of-service elements, both in the air and on the ground. Consequently, the Neos Total Quality Plan for the customer care service is a key element for us. Therefore, an evident and documented commitment has been studied to provide our passengers with clear and precise information on what they can expect from Neos, especially in unusual situations. Neos has voluntarily made a commitment to serve its passengers with customer service all through their journey, from when they book to when they arrive at their ultimate destination. Our commitment is divided into the following points, which illustrate our quality policy in detail and enable us to take action on any matters should our customers' expectations not be fulfilled:
