Welcome to the Neos travel agency area! You can use this Business-to-Business section to independently manage sales of our connections, thus joining of our sales network.
With Neos you are always headed in the right direction! Uncover all the possibilities and do not delay, sign up and start collaborating with us.  

ACTIVATION OF ACCESS CODES
Neos provides Travel Agencies with the option to activate a dedicated code to gain quick and easy access to the booking system. By activating the "Neos" code, you will be able book flights on any of our network of routes and benefit from a special reserved commission. If you would like register, simply complete the online form that can be found at the following link: "travel agencies". After which, you will be sent a collaboration agreement, which you need to sign and return by e-mail to tickets@neosair.it. Upon activation, you will receive a confirmation email containing your access codes. The activation process will be considered final once we have received the duly signed agreement. If this requirement is not met, the code will be suspended.

BOOKINGS AND CHANGES
To book our flights on www.neosair.com, enter your access code in the user area and select the desired option from the menu.

CHANGING BOOKINGS
If permitted by the ticket class purchased, you may amend confirmed bookings. You may change the date, the route and the name of the passenger. Nevertheless, all changes are subject to availability and the payment of any applicable fees per individual passenger, as well as the difference in price between the original fare and the fare available at the time of the change. In general, when purchasing a flight, you can view the terms and conditions of the ticket class by clicking on the "i" symbol next to the fare in the flight selection. Furthermore, you should bear in mind that not all ticket classes allow variations. This depends on the fare purchased and the rules applied to the ticket class. Thus, it is highly recommended that you read the terms and conditions of the individual ticket class prior to purchase. All the above changes to bookings can be made up to and no later than 48 hours before the scheduled departure time of the flight. Please also note that if the price of the available ticket is lower than the original price, you will not be entitled to a refund for the remaining part.

PAYMENTS & COMMISSIONS
Payments can be made by credit card or bank transfer within 24 hours of the start of the sale. If paying by bank transfer, proof of the payment must be sent by the specified due date to tickets@neosair.it. Failure to send the proof of payment will result in the automatic cancellation of the sale. All payments must be made net of your commission.

COMMISSIONS
Each sale entered by a travel agency on www.neosair.com will entitle the agency to receive a commission, as set out in the agreement in place. The commission must be deducted by the agency at the time of payment of the sale and invoiced to: NEOS SPA - VIA DELLA CHIESA,68 - 21019 SOMMA LOMBARDO (VA) - ITALY - VAT NO. 08254440012.

Invoices must be sent as follows:
•    entities with Italian VAT number should submit invoices through the Italian invoice exchange platform (Sistema di Interscambio — SDI) using the code 75HCYT1 or to the certified email accounting@neosair.postecert.it
•    foreign entities should submit invoices to the email address users_accounting@neosair.it
foreign entities should submit invoices to the email address users_accounting@neosair.it Should you require any further administrative clarifications, please use the email address users_contabilita@neosair.it.

TRAVELFUSION
Neos has a long-standing partnership with Travelfusion, a leader in Direct Connect travel distribution systems and the world's largest provider of travel technology and content and search solutions. In collaboration with Travelfusion and with the use of Travelfusion technologies, we are able to provide developers the opportunity to integrate directly with our content using a Direct Connect XML API.
Click here to register Travelfusion

BOOKING POLICY
To ensure efficient and transparent reservation management, we are pleased to provide you with Neos’ official Booking Policy and ADM Policy documents.

These documents outline the operational guidelines and procedures regarding:
• correct practices for creating, managing, and canceling bookings in the GDS;
• the expected conduct of our travel agency partners;
• the circumstances under which an Agency Debit Memo (ADM) may be issued, along with related criteria and timelines.

We kindly ask you to review these policies carefully and refer to them regularly in your daily operations, in order to prevent potential errors, disputes, or charges.
Please note that the policies may be updated periodically. We recommend always consulting the most recent version available on this page.

Attached documents:

We inform you that Neos has suspended its flight operations to and from Bari (BRI) to New York (JFK). We kindly ask for your collaboration in assisting impacted passengers by following the procedure outlined below:

POLICY WAIVER

Markets	All the following itineraries: BRI-JFK JFK-BRI
Ticket Stock	703
Ticket Issue	All tickets issued on/before Mar 4, 2026
Original Travel Dates	Between Jun 1, 2026 and Sep 30, 2026

 For Bookings Issued via GDS

1. Refund of Neos Segments
   Travel agencies are requested to proceed with the involuntary refund of the Neos flight segments directly through the GDS. This applies to all PNRs impacted by the cancellation. ENDO: BRICANX
2. New Flight Arrangements
   Travel agencies may independently arrange an alternative flight for their customers at their discretion in the same cabin originally purchased.
3. Request for Additional Refund
   Should the cost of the new itinerary exceed the amount refunded through GDS, the travel agency can request reimbursement for the fare difference by opening a support request through our Customer Care portal:
   Customer Care Request Form

Please ensure that the request includes:

• The GDS refund documentation
• Proof of purchase of the new itinerary
• Any additional relevant travel documents

Reimbursement is subject to verification of the provided documentation.

For Bookings Issued via Website

Neos Customer Care will contact you directly via email.

ADDITIONAL INFORMATION

For any other case of involuntary change, including, without limitation, the cancellation of the Thursday frequency within the Summer 2026 MXP–JFK–MXP schedule, the provisions of the standard booking policy shall apply, as set outlined in paragraph 2.11.1 of the section entitled Involuntary Changes/Cancellation. Booking & ADM Policy Neos

We thank you for your continued cooperation and support.

 

Welcome to the Neos travel agency area! You can use this Business-to-Business section to independently manage sales of our connections, thus joining of our sales network.
With Neos you are always headed in the right direction! Uncover all the possibilities and do not delay, sign up and start collaborating with us.  

ACTIVATION OF ACCESS CODES
Neos provides Travel Agencies with the option to activate a dedicated code to gain quick and easy access to the booking system. By activating the "Neos" code, you will be able book flights on any of our network of routes and benefit from a special reserved commission. If you would like register, simply complete the online form that can be found at the following link: "travel agencies". After which, you will be sent a collaboration agreement, which you need to sign and return by e-mail to tickets@neosair.it. Upon activation, you will receive a confirmation email containing your access codes. The activation process will be considered final once we have received the duly signed agreement. If this requirement is not met, the code will be suspended.

BOOKINGS AND CHANGES
To book our flights on www.neosair.com, enter your access code in the user area and select the desired option from the menu.

CHANGING BOOKINGS
If permitted by the ticket class purchased, you may amend confirmed bookings. You may change the date, the route and the name of the passenger. Nevertheless, all changes are subject to availability and the payment of any applicable fees per individual passenger, as well as the difference in price between the original fare and the fare available at the time of the change. In general, when purchasing a flight, you can view the terms and conditions of the ticket class by clicking on the "i" symbol next to the fare in the flight selection. Furthermore, you should bear in mind that not all ticket classes allow variations. This depends on the fare purchased and the rules applied to the ticket class. Thus, it is highly recommended that you read the terms and conditions of the individual ticket class prior to purchase. All the above changes to bookings can be made up to and no later than 48 hours before the scheduled departure time of the flight. Please also note that if the price of the available ticket is lower than the original price, you will not be entitled to a refund for the remaining part.

PAYMENTS & COMMISSIONS
Payments can be made by credit card or bank transfer within 24 hours of the start of the sale. If paying by bank transfer, proof of the payment must be sent by the specified due date to tickets@neosair.it. Failure to send the proof of payment will result in the automatic cancellation of the sale. All payments must be made net of your commission.

COMMISSIONS
Each sale entered by a travel agency on www.neosair.com will entitle the agency to receive a commission, as set out in the agreement in place. The commission must be deducted by the agency at the time of payment of the sale and invoiced to: NEOS SPA - VIA DELLA CHIESA,68 - 21019 SOMMA LOMBARDO (VA) - ITALY - VAT NO. 08254440012.

Invoices must be sent as follows:
•    entities with Italian VAT number should submit invoices through the Italian invoice exchange platform (Sistema di Interscambio — SDI) using the code 75HCYT1 or to the certified email accounting@neosair.postecert.it
•    foreign entities should submit invoices to the email address users_accounting@neosair.it
foreign entities should submit invoices to the email address users_accounting@neosair.it Should you require any further administrative clarifications, please use the email address users_contabilita@neosair.it.

TRAVELFUSION
Neos has a long-standing partnership with Travelfusion, a leader in Direct Connect travel distribution systems and the world's largest provider of travel technology and content and search solutions. In collaboration with Travelfusion and with the use of Travelfusion technologies, we are able to provide developers the opportunity to integrate directly with our content using a Direct Connect XML API.
Click here to register Travelfusion

BOOKING POLICY
To ensure efficient and transparent reservation management, we are pleased to provide you with Neos’ official Booking Policy and ADM Policy documents.

These documents outline the operational guidelines and procedures regarding:
• correct practices for creating, managing, and canceling bookings in the GDS;
• the expected conduct of our travel agency partners;
• the circumstances under which an Agency Debit Memo (ADM) may be issued, along with related criteria and timelines.

We kindly ask you to review these policies carefully and refer to them regularly in your daily operations, in order to prevent potential errors, disputes, or charges.
Please note that the policies may be updated periodically. We recommend always consulting the most recent version available on this page.