TRAVEL DOCUMENTS

You are all set for departure. You just need to get to the airport and hop on your Neos flight! But if you have any last-minute questions about boarding procedures and the documents required, you can find the answers here.

To complete the acceptance procedures, you must report to the check-in counters with an identity document valid for the destination you have booked. You must also have any other documents required by the customs and immigration authorities of the country you are travelling to. To visit the non-Schengen area countries, you are required to have a valid passport. In addition, prior to your departure, it is essential to ascertain whether an entry visa is required by the country you are travelling to. Please be aware that a driver's license is not accepted as a valid document for expatriation. Please ensure you are aware of what documents are required for your trip, as these may vary over time and/or be different in accordance with the type of traveller (adult, minor, nationality, etc.). In fact, if one of the requirements is not met or there is an anomaly, the airline is within their rights to deny boarding to the passenger, who has no grounds to seek compensation for any losses or expenses.

Passengers must make sure that they have a valid identity document that meets the requirements requested by Neos, the immigration authorities and other authorities at each individual destination. Please note that identity cards that are damaged or difficult to read may not be accepted.

DESTINATION	DRONES	ELECTRONIC CIGARETTE
Egypt	Not allowed unless there is a pre-authorization by Ministry of Defence	Allowed in handbag
India	Not allowed unless there is a pre-authorization by Department of Telecommunication and operate in a dedicate frequency	Not allowed
Tunisia	Not allowed unless there is a pre-authorization by Airport Authority	Allowed in handbag
Oman	Not allowed unless there is a pre-authorization by Airport Authority	Not allowed
Cuba	Not allowed	Not allowed
Mexico	Allowed with the compliance of local regulation in terms of software, frequency, etc, that need to be checked by passenger	Allowed in handbag for personal use with liquid not exceeding 100ml
Thailand	Allowed with the compliance of local regulation in terms of software, frequency, etc, that need to be checked by passenger	Not allowed
Maldives	Allowed with the compliance of local regulation in terms of software, frequency, etc, that need to be checked by passenger	Not allowed (Vapes, E-cigarettes and related products & devices)

NEW PASSPORT RULES
We would like to inform you that starting from 26 June 2012, it will be mandatory for all minors to have their own individual travel document when travelling within Europe or abroad.
It follows that starting from that date, all the registrations of minors in their parents' passport will no longer be valid.
At the same time, the passports of parents with registrations of minor children remain valid for the holder only until their natural expiration.
We would also like to remind you that it is the passenger's responsibility to verify the necessary documents for expatriation to third countries, such as passports, entry visas, customs formalities, and so on. Information on travel documents can be found on the websites of the Italian State Police (www.poliziadistato.it) and the Italian Ministry of Foreign Affairs (www.viaggiaresicuri.it). You can also obtain information from the Embassies or Consular Offices of the relevant countries.

 

NEW EU REGULATION 2017/458
We would like to inform passengers that as of 7 April 2017, Regulation (EU) 2017/458 has become effective. This regulation requires citizens of European Union countries, as well as of Norway, Switzerland, Liechtenstein and Iceland, who are travelling to or from countries outside the Schengen area, to undergo systematic checks by the border police to verify their identity, citizenship and the authenticity of their identity documents.
The border police checks mentioned above, which aim to ensure public safety, could potentially result in increased waiting times.
Passengers are kindly requested to offer their helpful cooperation.