Cancun

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How to get around

All direct flights to Cancun will land at the international airport, 16 kilometres from the city. Getting to Cancun from the airport is quite easy, thanks to the variety of solutions available. These include taxis and private shuttles provided by the resorts. In any case, the best option is the convenient and cheap ADO company buses (direct buses leave every 30 minutes and tickets only cost 3.40 euros).

Places of interest

One of the most picturesque places in Cancun is Isla Mujeres, with particular reference to Punta Sur, an authentic paradise just a short distance from the city. It is a large cliff overlooking the sea, surrounded by rich vegetation and turquoise waters. Nature lovers must stop at the Nichupté Lagoon, which extends over almost 3,000 hectares and is home to mangrove forests and wild animals such as leopards, crocodiles and iguanas. History enthusiasts, on the other hand, must visit El Rey, an ancient Mayan city, and El Meco, an archaeological site dominated by Castillo, a completely intact step pyramid.

Best beaches

The beaches of the Hotelera area have nothing to envy in comparison to the most picturesque beaches of the Mexican Caribbean. The most popular are Playa Caracol and Playa Tortugas, both characterised by white sand. Playa Delfines and Playa Chac Mool the only beach to have a name in the Mayan language, are also wonderful options.

Typical bars and restaurants

Cancun is a vibrant city that is full of life. The best restaurants include are the Bulldog Cafè, on Boulevard Kukulcan, also known as "the house of rock", Dady Rock, also on Boulevard Kukulcan, Dady'O, located in front of the Forum Mall, Glazz, in the Hotelera area, Karamba, right in the centre, and the many bars and pubs located in the Plaza de Toros.

CLAIMS AND CLARIFICATIONS

In accordance with article 76- bis of the Mexican Federal Consumer Law, concerning relations between suppliers and consumers in transactions made through the use of electronic, optical or any other technology, you can find hereafter Neos physical address, telephone numbers and instructions to present claims or request clarifications.

Office:
BLVD LUIS DONALDO COLOSIO
Centralia Cancún Aeropuerto Business Park & Plaza
LOCAL N.206

Email:
customercare@neosair.it

Phone:
+52 998 84160317

HOW TO OPEN A CLAIM

Please, click HERE.
After submitting your complaint, the system will open the case number.
Neos shall answer all passengers’ complaints within 30 days after the submission.

NEOS COMPENSATION POLICY – MEXICO FLIGHTS