We would like to remind that you can always check the status of your report simply by entering your reference number in this link:

http://www.worldtracer.aero/filedsp/no.htm

For the first five days after the flight, you could receive information about your lost luggage, by contacting the Lost and Found service of the airport. You will find their phone number in the PIR file.

If the research should last longer than five days, our Lost and Found office is at your disposal at the following e-mail address: lostandfound@neosair.it

Any complaint or refund request shall be sent via web, through our online form, available at the following link: www.neosair.com/en/information/customer-service

After signing up and logging in, from your personal area you will be able to upload the following documents, needed to process your ticket:

• a copy of the property irregularity report file, opened at the airport of arrival (PIR)
• a copy of your travel documents and boarding card
• the related baggage tag

After filling in your complaint, you will receive an email with your ticket number and further information. Neos will reply all passengers’ complaints within 30 days after passenger’s notification. Logging into your personal area, at any time you will be able to check your ticket’s working progress.