BOOKING POLICY
To ensure efficient and transparent reservation management, we are pleased to provide you with Neos’ official Booking Policy and ADM Policy documents.
These documents outline the operational guidelines and procedures regarding:
• correct practices for creating, managing, and canceling bookings in the GDS;
• the expected conduct of our travel agency partners;
• the circumstances under which an Agency Debit Memo (ADM) may be issued, along with related criteria and timelines.
We kindly ask you to review these policies carefully and refer to them regularly in your daily operations, in order to prevent potential errors, disputes, or charges.
Please note that the policies may be updated periodically. We recommend always consulting the most recent version available on this page.
Attached documents:
• Neos Booking & ADM Policy (PDF)
To ensure efficient and transparent reservation management, we are pleased to provide you with Neos’ official Booking Policy and ADM Policy documents.
These documents outline the operational guidelines and procedures regarding:
• correct practices for creating, managing, and canceling bookings in the GDS;
• the expected conduct of our travel agency partners;
• the circumstances under which an Agency Debit Memo (ADM) may be issued, along with related criteria and timelines.
We kindly ask you to review these policies carefully and refer to them regularly in your daily operations, in order to prevent potential errors, disputes, or charges.
Please note that the policies may be updated periodically. We recommend always consulting the most recent version available on this page.
Attached documents:
• Neos Booking & ADM Policy (PDF)