SAFETY COMMUNICATIONS

Important - Entry/Exit System (EES): what changes for travelers to Europe
Starting from 12th October 2025, the new Entry/Exit System (EES) will come into effect. This European system will electronically record the entry and exit data of non-EU citizens travelling to Europe for a short stay (up to 90 days within any 180-day period). The EES will replace the manual stamping of passports and will help make border checks at the external borders faster and more secure. For more information and to find out which European countries are part of this new system, please visit https://travel-europe.europa.eu/en/ees.

Prohibition of drones and electronic cigarettes

The present to advise about the prohibition for passengers and crews to introduce drones and electronic cigarettes in the following countries:

COUNTRY DRONE ELECTRONIC CIGARETTE APPLICABILITY

Egypt

Not allowed unless there is a pre-authorization by Ministry of Defence

Allowed in handbag

Passengers and crew

India

Not allowed unless there is a pre-authorization by Department of Telecommunication and operate in a dedicate frequency

Not allowed

Passengers and crew

Tunisia

Not allowed unless there is a pre-authorization by Airport Authority

Allowed in handbag

Passengers and crew

Oman

Not allowed unless there is a pre-authorization by Airport Authority

Not allowed

Passengers and crew

Colombia

Not allowed

Allowed in handbag

Passengers and crew

Cuba

Not allowed

Not allowed

Passengers and crew

Mexico

Allowed with the compliance of local regulation in terms of software, frequency, etc, that need to be checked by passenger

Allowed in handbag for personal use with liquid not exceeding 100ml

Passengers and crew

Thailand

Not allowed

Not allowed

Passengers and crew

Maldives

Allowed with the compliance of local regulation in terms of software, frequency, etc, that need to be checked by passenger

Not allowed (Vapes, E-cigarettes and related products & devices)

Passengers and crew

Personal motorised vehicles
For safety reasons, we can't accept personal motorised vehicles such as hoverboards, mini-Segways and smart or self-balancing wheels on our flights. Neos prohibits the carriage of all such devices – with or without batteries - as checked–in or carry–on baggage. This regulation still applies even if you're connecting to our flights from an airline that has accepted them.
New EU Regulation 2017/458
Passengers are hereby informed that on 7 April 2017, Regulation (EU) 2017/458 came into force following which citizens of European Union countries, Norway, Switzerland, Liechtenstein and Iceland, coming from or going to countries extraschengen, will be subjected by the border police to systematic checks regarding their identity, citizenship and authenticity of identity documents. The aforementioned police checks for the protection of public safety could lead to longer waiting times. Passengers are invited to lend their valuable collaboration.
Galaxy Note 7
If you travel with the first of the series Galaxy Note 7 will ask you to NOT add it in the hold baggage and keep it off on board for the entire duration of the flight. And 'also it is forbidden to connect it to external power sources to recharge the battery.

More information on the Galaxy Note device 7 are available in the manufacturer's website.

For disposition by local authorities, departing from Mexico boarding Galaxy Note 7 it is forbidden.

Fiumicino Airport
At FCO Airport, the People Mover connecting Terminal 3 to the West Satellite is temporarily suspended.

A shuttle bus service is currently available.

Passengers departing on flights boarding from gates E31–E44 are advised to proceed to the boarding area as early as possible.